At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.
Key Responsibilities
• Handle inbound & outbound customer calls, emails, and chats related to premium home appliances.
• Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries.
• Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho).
• Coordinate with demo experts,
service centers, and logistics teams for faster resolution.
• Maintain high standards of service quality aligned with global customer experience benchmarks.
Key Skills & Competencies
• Solid communication skills in English & Hindi; regional languages are an advantage.
• High empathy and patience while interacting with premium customers.
• Basic technical troubleshooting ability for home appliances.
• Valuable typing speed and proficiency in computer applications; CRM experience preferred.
• Prior experience (1–2 years) in customer care for consumer durables/electronics.