Guest Service Supervisor

Business Unit: Taj Mahal, Current Delhi

Department: Commercial

Behavioural Competencies
Effective Communication
Resilience
Accountability
Teamwork
Judgement Analysis
Learning Agility

As a Guest Service Supervisor, you will oversee front office operations and ensure exceptional guest experiences throughout their stay. You will supervise guest service associates, coordinate check-in and check-out procedures, resolve guest concerns, and maintain high hospitality standards. The role includes monitoring service quality, training team members, coordinating with housekeeping and other departments, managing guest requests, and ensuring compliance with hotel policies. Solid leadership, communication,



and customer service skills are essential to deliver memorable guest experiences while supporting smooth daily hotel operations.
Supervise daily guest service and front office operations.
Ensure smooth check-in, check-out, and reservation processes.
Handle guest complaints promptly and ensure satisfactory resolution.
Coordinate with housekeeping and other departments for guest requirements.
Monitor service standards and implement quality improvement initiatives.
Train, mentor, and support guest service team members.
Prepare operational reports and maintain accurate guest records.
Ensure compliance with hotel policies, safety standards, and hospitality procedures.

📌 Guest Service Supervisor Delhi
🏢 Taj Safaris
📍 Delhi