Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Title

Job Title: Customer Service Representative II

Location

Location: Bangalore

Reports To

Reports To: Supervisor, Customer Service,

Role overview

As a Customer Service Representative-Order Management you will be represent our company well by being responsible, punctual, and Self-motivated.

Roles Responsibilities
Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
Engage in activities to provide an enhanced customer experience
Ensure adherence to company procedures, policies, and systems.
Ensures that performance metrics / SLAs are met
Adhere to daily turnaround time for orders as per set TAT guidelines
Ensure adherence to all internal / external processes defined




Proactively calls out issues that can potentially hamper the business processes
Solves a range of straightforward problems and analyzes possible solutions using standard procedures

Other Requirements
Preferably Bachelor s degree (Arts, Science, Commerce, Business Administrations)
2-3years Hands on experience on Order Management
Requires solid computer skills, including Microsoft office
Display excellent verbal and written communication and social skills.
Highly thorough and organized with excellent analytic and problem-solving abilities
Able to multi-task, prioritize and handle time effectively
Customer orientated and ability to adapt/respond to different types of tasks
Adaptable to work in Night Shifts

📌 Customer Service Representative Ii Karnataka (India)
🏢 Thermo Fisher Scientific
📍 India