Responsibilities and Activities
Must be able to work on 24*7 shift model (Rotational Basis).
Serve as the first level engagement & support for incidents, escalations for Home Value Stream.
Understand the problem using alerting and monitoring dashboards and escalate to other teams,

management, vendors or service provider to resolve issue.
Track Alerts/Incident over Jira and Teams for end to end closure.
Monitor Application & Infrastructure Alerting
Proper Handover to different shift members
Work closely with Incident Manager.
Monitor Dashboards of Application & Infrastructure, Work with Platform and Engineering team to

make Dashboards more effective.
Handling alerts and incidents to ensure minimal disruption of the service.
Proper Handover to different shift members

Required Skills and Experience




AWS knowledge is must (EC2, IAM, VPC, S3, IAM, Route53, CloudWatch)
Linux fundamental knowledge is required
Docker & Kubernetes basics is required
Monitoring Tools (Dynatrace, Grafana, Prometheus, DataDog, Alert-manager, ELK) knowledge is

essential
TCP/IP network fundamentals knowledge
Working knowledge over tracking & documentation portals (Jira, Wiki)
Springboot, maven, java, nodejs framework basic understanding
Debugging skills required
CICD (Jenkins, argoCD, Git)
Incident management Tool (Pagerduty, Zenduty)
Programming (bash, python)
TV/Broadband domain knowledge

📌 Application Support Engineer Haryana (India)
🏢 VLink
📍 India