We are looking for an experienced FSM Configuration Manager to join our Service Products Delivery team. This role will be responsible for managing, configuring, and optimizing Field Service Management (FSM) solutions within Tetra Pak's global workplace.
The ideal candidate will bring strong technical expertise in IFS applications, excellent problem-solving skills, and the ability to collaborate effectively with global stakeholders to ensure seamless service delivery and continuous improvement.
What you will do
Work closely with the Service Lead and Business Owner to understand business requirements
Participate in requirement gathering, solution design, and provide recommendations
Configure and manage IFS applications including IFS Cloud, PSO, and MWO App
Own and maintain FSM/IFS configurations across development, test, and production environments
Ensure environment consistency and act as a gatekeeper for all IFS-related changes
Collaborate with business stakeholders to improve existing processes and solutions
Participate in project delivery, releases, and system enhancements
Manage and resolve issues, including troubleshooting and support case management
Handle test management and ensure proper validation and sign-offs
Maintain ACP files and configuration documentation
Coordinate with global teams and support cross-functional collaboration
We believe you have
Minimum 10+ years of experience in Field Service Management solutions
Strong hands-on experience with IFS Cloud, PSO (Planning Scheduling Optimization), MWO Application
Experience in configuring and customizing business applications.
Strong troubleshooting and issue resolution skills.
Experience in test management and multi-environment coordination (Dev/Test/Prod).
Robust analytical and problem-solving capabilities.
Excellent communication and stakeholder management skills.
Ability to work in a global and agile workplace.
Flexible and adaptable mindset in agile situations.
Experience Level
Senior Level
Disclaimer : This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Fsm Configuration Manager Maharashtra
🏢 Tetra Laval
📍 Maharashtra
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