Roles and Responsibilities:
Delivery:
- Work in Shifts based on rota.
- Identify and resolve technical issues.
- Maintaining and updating system technical documents and service operation manuals.
- To ensure the support provided is within the Service Level agreement set with business and technology groups.
- Ensure IT governance, standards and procedures are adhered to at all times.
- Plan and perform software releases as a part of the Release and Change process.
- Develop and deliver Application software changes according to requirement.
- Investigate production incidents/problems and provide solutions to fixing the issues.
- Assess impact on supported systems based on production changes.
- Follow standard tooling such as ServiceNow to manage Incidents, Problem and Change.
- Maintain a good and detailed knowledge of AMD DEBI (Data Engineering and Business Intelligence) applications so as to effectively provide BAU support.
- Ensure effective communications are maintained through timely sharing of information to technology and business stakeholders.




- Liaise with external vendors such as Informatica, Hitachi for maintenance support on Application tools.
- To cover on call support on a team rota basis.

Risk & Compliance
- Ensure all activity fully complies with the appropriate policies, procedures and controls
- Strict adherence to change management and privileged production access management processes
- Culture and Leadership
- Promote the MUFG values-led culture which is inclusive and diverse.
- Promote a agile, delivery driven culture that works alongside business units to provide responsive
resolutions and value driven solutions.

Job Requirements:
- The Ideal candidate will be part of the DEBI Application support team and we are looking for a person who has strong experience( 7+ years) working in large scale teams and supporting production applications.
- ETL Tools: SSIS
- Database: Oracle , SQL Server
- Reporting tools: SSRS, Power BI
- Batch Job scheduler l

📌 DEBI Senior BI Analyst (India)
🏢 MUFG Global Service (MGS)
📍 India