Role and Responsibilities:
In order of significance, list the essential functions and responsibilities of the position.
- Works directly with multiple teams to support Alkami's networking products and solutions
- Configure on-premises and cloud networking systems for Alkami and provide technical guidance and support
- Take ownership of network troubleshooting from beginning to complete resolution and looks to minimize repeat occurrences
- Utilizes various troubleshooting tools and techniques, such analysis of log files and packet captures, to determine root cause of an issue or outage
- Mentors and directs less experienced engineers and other employees in matters of Network Engineering processes and procedures
- Ensures continued smooth operation of Alkamis growing network infrastructure
- Plans and performs systems upgrades, patching, and compliance remediation tasks
- Maintain and administer various network and systems such as firewalls, routers, switches, and load balancers
- Keeps monitoring systems and troubleshooting tools in highly available state
- Works to understand the SaaS model that Alkami uses in application development
- Documents IT activities such as downtime, problems, and systems configurations
- Creates and maintains logical and physical network diagrams, and Confluence knowledge base articles
- Reviews, verifies, and performs various IT system maintenance tasks such as backups, upgrades, and patching
- Provides on-call support during both business and non-business hours as established and in accordance with company's Policies and Procedures
- Assists with network infrastructure assessments for potential business acquisitions
Job Requirement :
- 8+ years network administration and configuration.
- 6+ years supporting AWS or Microsoft technologies
- 5+ years Linux experience
- Cisco CCNP and higher or equivalent
- 4-6 years AWS or Microsoft Cloud design and implementation
- Advanced AWS certifications
- 2-4 years IaC experience and network automat