The Customer Experience team delivers seamless support across products through chat, calls, email, and video KYC processes. The focus is on quick resolution, customer satisfaction, and process improvement using automation and data insights.
About the Role
As a VKYC Executive, you will handle video-based KYC verification calls and ensure customer details are verified accurately as per SOPs. The role requires strong communication, attentiveness, professionalism, and quick decision-making skills.
Responsibilities
- Conduct real-time customer verification through video KYC calls.
- Verify KYC documents and identify fraudulent attempts.
- Ensure customers are comfortable during the verification process.
- Follow SOPs and quality standards strictly.
- Handle calls effectively and accurately.
Requirements
- 02 years of experience in customer support or KYC verification roles.
- Good communication skills in English and Hindi.
- Knowledge of at least one regional language (Telugu, Malayalam, or Tamil preferred).
- Basic internet, computer, and Excel knowledge.
- Customer-focused, proactive, and confident personality.
- Flexible for rotational shifts.
- Open to night shifts.
Work Culture
- Ownership-driven and customer-focused setting.
- Fast-paced and growth-oriented workplace.
- Emphasis on innovation, teamwork, integrity, and excellence.