- Coordinate with sales teams to develop strategic sales plans and execution priorities.
- Handling of customer complaint
- Lead Sales & Operations Planning (S&OP;) to ensure supply alignment.
- Align weekly and monthly production plans with production, QC & procurement teams.
- Drive daily dispatch planning in coordination with production, warehousing, and SCM teams.
- Manage tanker allocation and logistics planning for domestic as well as export movements.
- Maintain sales review files, collection trackers, and trading business data.
- Analyze EXIM data to track competitor activity, pricing trends, and export volumes.
- Prepare and present monthly MIS reports and performance insights to senior management.
- Circulate weekly sales and collection trackers along with daily performance updates.
- Address customer queries related to dispatch, invoicing, packaging, and payments.
- Coordinate customer sampling activities with proper tracking and documentation.
- Partner with finance teams on receivables, customer reconciliation, transport payments, and credit control.
- Conduct quarterly customer credit limit reviews and updates.
- Resolve logistics issues including shortages, pilferage, transit damage, and leakage.
- Lead transporter contract management, renewals, and vendor evaluations for cost optimization.
- Share fortnightly packaging material requirements with the procurement team.
- Collaborate with IT and cross-functional teams to develop tools and reports aimed at reducing manual effort.
- Support internal, statutory, and external audits, ensuring regulatory, safety, and operational compliance