- Dedicated Customer Support
- Dedicated Account Desk
- Business Reviews
- Execution of Solution Logistics (for Industry Solutions)
- Relationship Management
- Tracking Monitoring Solutions (Including Prevention)
- Customer Report Narration/ Context
- Account Creation
- Basic Process Onboarding
- Bookings
- Enquiry
- Providing Quotes
- Complaint Handling
- Issue Resolution
- Case Management
- Service Recovery
- Pro-active Prevention
- Claims Handling
- Escalated Issue Resolution
- All dedicated account desk/ sales solutions support processes for industry verticals and/ or high value customers, execution of solution logistics, tracking monitoring solutions (including prevention), relationship management, issue resolution; Execution of Solution Logistics (For Industry Solutions)
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
- Interpersonal Skills
- Written Verbal Communication Skills
- Team Working Skills
- Microsoft Office PC Skills
- Problem Solving Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Premier Customer Care Representative (Maharashtra)
🏢 FedEx
📍 Maharashtra
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