Roles and Responsibility

- Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other teams to achieve business objectives and goals.
- Provide coaching and mentoring to team members to help them develop their skills and career.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience as a Team Leader or similar role in the BPO industry.
- Strong knowledge of Arabic language and culture.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience in managing and engaging a team to achieve high performance levels.

📌 Team Leader - Arabic (Maharashtra)
🏢 TaskUs
📍 Maharashtra