Job Title: Desktop Support Engineer (L2)

Key Responsibilities

- Remote Support: Provide advanced remote technical support for desktop and laptop issues, including operating system, software, and hardware problems.
- Troubleshooting: Diagnose and resolve complex technical issues, including network connectivity, system performance, and application errors.
- Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalation as needed. Document incidents and solutions in the ticketing system.
- Configuration & Installation: Assist with the configuration, installation, and upgrade of hardware and software applications.
- User Training: Educate end-users on best practices, common issues, and effective use of software and hardware.
- Collaboration: Work closely with Level 1 support and other IT teams to address and resolve escalated issues.
- Documentation:



Maintain and update knowledge base articles and documentation for common problems and solutions.
- Security Compliance: Adhere to and enforce IT security policies and procedures to protect sensitive data and systems.
- Continuous Improvement: Identify opportunities for process improvements and recommend enhancements to improve support efficiency and user experience.

Qualifications:

- Experience: Minimum of 3 years of experience in desktop support or a similar technical support role, with a focus on remote support.
- Technical Skills: Proficiency with Windows operating systems, Microsoft Office Suite, and common productivity tools. Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop, etc.).

📌 Desktop Support Engineer 2 (Maharashtra)
🏢 Allied Digital
📍 Maharashtra