Role & responsibilities

Sales and Admin Executive

Roles and Responsibilities

• Reach out to potential students via calls, inbound inquiries, and assigned leads to promote

and convert admissions.

• Clearly communicate course details, address queries, and build trust with prospective

candidates.

• Follow up with leads for course enrolment, documentation, and fee payments.

• Maintain and update student records and reports regularly.

• Draft and manage professional email communication with students and prospects.

• Actively respond to students via calls, emails, and WhatsApp to ensure a smooth and

engaging course experience.

• Provide backend support for the seamless delivery of online courses.

• Ensure timely responses to inquiry emails and resolution of student grievances in a

skilled manner.

• Handle crisis situations independently and effectively.

• Maintain strong rapport with students throughout their learning journey and be available for

support when needed.

• Share student feedback and insights with internal teams to drive continuous improvement.





• Support interdepartmental coordination by efficiently conveying updates between students

and the management team.

Desired Candidate Profile

• Passionate about education, student engagement, and providing excellent support.

• Friendly, empathetic, and approachable with strong interpersonal skills.

• Excellent verbal and written communication skills in English and Hindi (knowledge of regional

languages is a plus).

• Proactive, solution-oriented, and able to handle pressure with a calm attitude.

• Willing to take ownership and contribute positively within a team environment.

• Comfortable working in a hybrid setup with availability to report to the Mumbai office when

required.

Requirements

• Bachelors degree in any field.

• 0 to 2 years of experience in sales, administration, student coordination, or similar roles.

• Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.).

• Quick learner with strong organizational and multitasking abilities.

• A positive attitude and a passion for student success and institutional growth.

Preferred candidate profile

📌 Sales + Admin (Mumbai)
🏢 White Force Outsourcing Services
📍 Mumbai