Key Responsibilities:

- Onboard and manage hotel/property partners
- Build and maintain relationships with assigned hotel/property owners.
- Act as their primary point of contact for day-to-day business needs.
- Proactively address concerns to ensure partner retention and prevent churn.

- Drive occupancy and revenue growth

- Ensure adequate availability of rooms/inventory for sale.
- Support booking conversions to improve occupancy across the portfolio.
- Work closely with partners to maximize business performance.

- Improve guest experience

- Monitor customer and guest experience metrics across assigned properties.
- Identify underperforming properties and work with partners to enhance service quality.

- Manage collections and partner compliance

- Follow up on outstanding payments and receivables.
- Ensure timely resolution of billing and payment-related issues.

- Resolve operational escalations

- Coordinate between property owners, customers, and internal teams.
- Handle service and operational concerns to ensure smooth functioning.

- Provide market insights

- Track local market trends, competitor activities, and pricing movements.
- Share on-ground feedback to support business decisions and growth initiatives.

📌 Business Development Manager (Mumbai)
🏢 OYO
📍 Mumbai