- Handle inbound contacts from customers, providing exceptional service and addressing inquiries related to both sales and service.
- Act as a liaison between customers and vendors, facilitating communication and resolving issues efficiently.
- Demonstrate a high level of professionalism and customer service in all interactions.
- Maintain a thorough understanding of company products, services, and vendor policies.
- Prepare and follow up on customer quotes and requests as needed.
- Provide accurate information regarding product availability, pricing, and vendor policies.
- Utilize suggestive selling techniques to recommend additional products or services.
- Ensure all customer interactions meet established quality standards.
- Input and manage orders based on customer requests and agreements.
- Perform other duties as assigned.
Competencies and skills
- A quiet workplace free from any distractions and nonwork related activities when working from home.
- High speed internet connection.
- Full on-boarding is contingent upon you following and passing the training requirements.
- Achieve department goals by hitting 85% of Sales Goals and Call Center Metrics (Available, Inbound, Outbound, and Unavailable time)
- Ability to attend in office meeting when advanced notice is given.
- Be on time and prepare for calls at the start of your scheduled shift
- The ability to learn and retain product information and specifications.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.