1. ABOUT JUBILANT FOODWORKS:THE ORGANIZATION:
Jubilant FoodWorks Limited (JFL Group/Group), is Indias largest foodtech company and is part of the Jubilant Bhartia Group. Incorporated in 1995, it ranks among the leading emerging markets food-tech companies. Its Group network comprises 3,260 stores across six markets India, Turkey, Bangladesh, Sri Lanka, Azerbaijan and Georgia.
The Group has a strong Portfolio of Brands in emerging markets with franchise rights for three global brands - Dominos, Popeyes and Dunkin and two own-brands, Hongs Kitchen, an Indo-Chinese QSR brand in India, and a CAF brand - COFFY in Turkey. The company currently operates 3031 Dominos restaurants, 61 Popeyes restaurants, 31 Dunkin restaurants, 33 Hongs Kitchen restaurants, 160 Coffy restaurants.

Note: The store count for the Group is as on March 31, 2025
JFL has been certified as a Great Place to Work (GPTW) thrice in a row (most recently in July 2025), and was recently recognized as one of the WOW Workplaces (Workplaces of Winners) of 2025 in the FMCG/ Retail category by JOMBAY.

THE OPPORTUNITY:
At JFL, we're at an exciting intersection where food meets technology, actively shaping how Indian youth experience and consume food. Our large-scale, distributed operations are powered by a fully integrated, multi-brand commissary-based sourcing and manufacturing model. Backed by a data-forward, next-gen tech ecosystem and a robust last mile delivery ecosystem, were uniquely positioned to harness the immense potential of India's foodservice industry.

With so much innovation underway, were always on the lookout for passionate individuals with diverse skills to join our growing teams. If you're seeking an immersive, hyper-growth environment and the chance to build a rewarding career, JFL is the place for you.
Lets shape the future of food, together.

OUR PURPOSE:

We serve Joy. The Joy of Customers is our ultimate reward. Joy in teams is our secret ingredient.

Food has the power to create an extraordinary experience on a perfectly ordinary day. Food can elevate the moment and lend it enduring happy memories. We are privileged that our business allows us to contribute to these experiences and memories - everyday.

Serving JOY is the North Star for the choices we make, decisions we take, how we work and what we invest in. Serving JOY is the guiding light when we put the CUSTOMER FIRST, endeavour to nd A BETTER WAY, to express CARE,



to thrive in HUSTLE and to chase our GROWTH ambitions.

OUR VALUES:
BE CUSTOMER FIRST
The Joy of Customers is our ultimate reward. We treat every customer order as a vote of trust. All our ambitions, choices and actions are validated when customers choose to return. The customer has a voice; those who listen will win in the market.
LEAD WITH CARE
Care, for us, is creating a Joyful human experience. Care is valuing the needs and expectations of people and going the extra mile to uphold trust.
HUSTLE MINDFULLY
There is satisfaction in meeting expectations, but Joy in beating expectations. We Hustle to positively surprise everyone, sometimes even ourselves. Through hustle, we retain our rst mover advantage. Through hustle, we respond to emerging needs and opportunities with speed.
DRIVE GROWTH
There is Joy in Discovery. We consistently nd a better way to improve a little every day. Discovery can be about doing different things or doing the same things better. We master and improve the work we do at all levels, every day.
A BETTER WAY
There is Joy in Discovery. We consistently nd a better way to improve a little every day. Discovery can be about doing different things or doing the same things better. We master and improve the work we do at all levels, every day.

2. JOB DETAILS:Position Title:Shift ManagerReports to:Store Manager / Cluster ManagerDepartment:Operations

3. JOB PURPOSE The Shift Manager plays a critical role in leading store operations during assigned shifts, ensuring outstanding guest experience, team development, and achievement of business goals. This position offers hands-on leadership experience and a clear growth opportunities path.

3. KEY ACCOUNTABILITIES: 1. Leads Operational Excellence & Guest Experience.

- Handles all guest concerns using LEADS with urgency and empathy.
- Responds to guest feedback with actionable plans to improve service.
- Ensures shifts are appropriately staffed to achieve service speed goals.
- Empowers the team to satisfy guest needs and resolve concerns effectively.




- Executes processes to meet safety, sanitation, and cleanliness standards inside and outside the store.
- Communicates guest feedback to the team and involves them in action plans.

2. Builds Team Talent

- Handles employee concerns promptly and fairly.
- Treats all team members with respect and ensures proper training before deployment.
- Provides regular communication on goals and results.
- Sources, trains, retains, and develops team members to enhance guest experience.
- Executes effective scheduling, cross-training, and deployment.
- Implements development plans for high-potential team members.

3. Drives Sales Growth

- Owns local store marketing and integrates into the community.
- Tracks performance results and communicates goals and action plans to the team.
- Ensures restaurant maintenance and cleanliness standards are met.
- Guarantees product availability and adherence to quality standards.
- Promotes suggestive selling techniques to boost sales.

4. Plans and Communicates

- Collaborates with other managers to resolve issues.
- Discusses shift plans and goals with the team.
- Adjusts assignments during shifts to achieve operational goals.
- Executes travel paths and delegates tasks effectively.
- Ensures staffing levels meet hospitality and speed objectives.

4. Interactions & WORKING RELATIONSHIPS: Internal:

- All departments

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:

- Skills: Speaks/Reads English, Math, On-boarding of new employees, Team building, Conflict management, Root cause analysis, Problem solving, At least 18 years of age
- Experience Minimum 0-3 years experience in Food Services or Retail industry & IHM Freshers

We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, or local laws.
We believe that diversity and inclusion drive innovation and success, and we are dedicated to providing a work environment that is free from discrimination and harassment. All employment decisions at Jubilant FoodWorks are based on merit, qualifications, and business needs. We encourage applicants from all backgrounds to apply and join our team.

📌 Shift Manager (Mumbai)
🏢 Jubilant FoodWorks (JFL)
📍 Mumbai