Apply @mangalkamble@prometoconsulting

Hiring for Sales engineer (after sales -Spare parts)

Position: Sales Engineer/ Senior Sales Engineer After Sales Experience Required: 2 – 7 Years

Education: B. Tech (Mech, EEE,ECE)

Location : Mumbai

Key Responsibilities:

1. Sales Planning & Target Achievement

Prepare and execute a structured parts sales plan for the assigned branch/territory based on:

Installed equipment population.

Product mix and parts categories (Wear & Tear, Quick Movers, Lubes, Pipeline Accessories, Aggregates, Electrical & Electronic Parts, etc.)

Penetration potential versus current achievement levels

Achieve monthly, quarterly, and annual sales targets as assigned.

Define customer-wise targets linked to equipment base and operating volume intensity.

Identify gaps and devise focused action plans to improve penetration in underperforming categories and customers.

Drive genuine parts consumption as a core strategic priority.

2. Customer Engagement & Relationship Management:

Build and sustain strong relationships with all customer stakeholders, including:

Operators, Site in-charges, Maintenance managers, Purchase and finance teams.

Generate new enquiries through regular customer visits, proactive engagement, and solution-based selling.

Ensure every enquiry is acknowledged immediately and followed through till logical closure.

Position parts sales as a value proposition (uptime, reliability, TCO benefits), not just a transactional sale.

3. Coordination with Internal Teams:

Work closely with the Service Team to:

Identify parts requirements during service and breakdown jobs.

Support quotation generation and technical validation

Manage VOR (Vehicle Off Road) and critical breakdown situations with urgency.

Coordinate with Unit / Equipment Sales Teams to leverage new machine deliveries for:

Initial parts stocking

Annual Rate Contract / parts package opportunities (where applicable)

Ensure smooth coordination between branch teams, dealers (where applicable),



and Head Office for parts availability, pricing support, and escalations.

4. Order, Issue & Resolution Management:

Ensure timely follow-up of quotations and conversion into confirmed orders.

Monitor order processing, dispatch, and invoicing in coordination with Customer Support Executive / branch operations.

Resolve supply, pricing, or invoicing discrepancies promptly through formal channels.

Ensure that only approved quotations are converted into invoices, without deviation.

5. Collections & Payment Ownership:

Own end-to-end collections responsibility for customers in the assigned territory.

Ensure payment terms and credit limits are clearly communicated and respected.

Send timely payment reminders at least 10 days prior to due dates.

Ensure collections are realized on or before due dates, as per company credit policy.

Coordinate with CSE and branch finance teams for:

Reconciliation, Dispute resolution, Closure of outstanding items

Avoid sales growth at the cost of uncontrolled receivables or credit risk.

6. Reporting, Market Intelligence & Governance:

Submit regular reports covering

Sales achievement vs target vs plan

Customer coverage and visit effectiveness

Enquiry for focus parts and conversion ratios

Collection performance and overdue status

Track competitor activities, pricing moves, and aftermarket strategies in the region.

Share insights with management to support pricing, penetration, and campaign strategies.

7. Integrity, Compliance & Ethical Conduct:

Adhere strictly to the Company Code of Conduct, Ethics Policy, Pricing Policy, and Internal Control Framework.





Maintain absolute integrity in pricing, discounting, payment terms and order closure activities.

Any attempt to bypass approval mechanisms, manipulate pricing, or offer unauthorized concessions is strictly prohibited.

No verbal, informal, or post-facto approvals are acceptable.

Escalate customer requests for additional discounts through proper channels rather than committing independently.

Ensure complete documentation and audit trail for all pricing and discount decisions.

Report any suspected integrity breach, customer inducement pressure, or policy violation immediately through formal escalation channels.

Understand that how results are achieved is as important as the results themselves.

8. Policy Adherence, Risk Awareness & Controls:

Operate strictly within defined authority limits and SOPs.

Be alert to key risks including:

Revenue leakage, Unauthorized discounts, Credit overexposure, Incorrect invoicing or documentation gaps, Reputational and audit risks.

Support internal and external audits with accurate data and transparent explanations.

Avoid shortcuts driven by target pressure, urgency, or customer influence.

9. Accountability & Professional Conduct:

Take full accountability for sales quality, collections discipline, and governance compliance in the assigned territory.

Demonstrate professional conduct in all customer and internal interactions.

Act as a custodian of company credibility, profitability, and long-term customer trust.

Expectations: We need a candidate who has experience in Parts sales and Service exposure in locality has OEM or Dealership experience.

Experience in field operations and after-sales service.

Strong understanding of product troubleshooting and technical support.

Capability to manage spares sales and service activities in assigned geographical areas.

Customer-facing experience with B2C interaction.

Regards,

Mangal Kamble

📌 Sales Engineer (Mumbai)
🏢 Prometo consulting
📍 Mumbai