Role & responsibilities

Service Business (SB)

• Target communication and understanding on Service Reporting and Parts.
• Communication and deployment of the key levers at the workshop for SB.
• Quality deployment of key initiative like We Connect, campaign module
• Monitoring & Driving Service Retention Free and Paid
• Driving customer acquisition initiative through SPA and monitoring the recovery • Monitoring and driving on major business aspect accidental, engine
• Parts and Oil inventory management physical and system
• Timely order to PD and adherence to parts policy
• VAS promotion and implementation at workshop
• Organizing promotional camps as per the territory and customers.
Customer Satisfaction
• Improve proactive customer satisfaction management at ARD PSF calls
• Complaints reduction / resolution




• Proper warranty adherence for customer confidence.
• FSC process adherence vehicles sales to service.
Internal Process
• Monthly FSC and Warranty claim settlement with dealer
• Adherence to Connect usage for all business operations
• Implementation of proactive product support • Cascading of PIN, TIB, Counter Measures • MIP audit (myScore) for ARD
• Procurement and usage of L approved products and parts .
Manpower
• Manpower Training Status
• Proper manpower availability in LPMS
• Training Nominations
• OJTs for upgrades
• Soft skill training / nominations

Contact Details:
Name: Oorwasy Dahale
Email ID: [email protected]

📌 TM Service officer (West Bengal)
🏢 SKILLVENTORY
📍 West Bengal