We are hiring Senior Network Engineers for our Investment Banking client in Mumbai.
Experience : 9-12 years
(Mandatory):
- NICE NTR/NTR-X
- NICE FUSION
- VERINT VERBA
- Troubleshooting any Voice & Recording related issues.
- Collect metrics for third Line escalation
- Create reports for Voice Recording Operations and Senior Management teams
- Create reports for Voice Recording Operations and Compliance/Litigation teams
- Adhere to Internal Controls and procedures
- Ensure deadlines and SLA are met
- Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
- Voice Systems support (positive to know):
- IPC Unigy
- Cisco Voice
- MS Teams Voice
If anyone is interested in this opportunity , please share your resumes to [email protected]