Job Title: Service Delivery Team Lead

Role Summary

The Team Leader (TL) will be responsible for managing a team of approximately 15 agents and ensuring consistent achievement of client-defined targets. The role requires a proactive, self-driven leader who can independently analyze performance, drive engagement, and deliver results with minimal supervision.

Key Responsibilities

People Management & Engagement

- Lead and manage a team of ~15 agents, fostering a high-performance and high-engagement culture.
- Drive team motivation, ownership, and accountability through regular coaching and feedback.
- Proactively manage absenteeism and attrition within the team through effective engagement and timely interventions.




- Identify early indicators of disengagement or performance risk and take corrective action.

Preferred Experience & Qualifications

- Managed a team of 15 to 18 with 2 to 3 years of experience
- Knowledge of Excel
- Technical Familiarity with performance metrics, reporting tools, and project management software.
- Familiar with NPS & ASAT
- Conducting Audits & Coaching / Training
- Task & Performance Driven & Monitoring
- Prior experience as a Team Leader or in a similar people management role (BPO / contact center preferred)

📌 Service Delivery Team Lead (Maharashtra)
🏢 TTEC
📍 Maharashtra