- Provide first and second-level support for ERP system users
- Troubleshoot and resolve ERP-related technical and functional issues
- Monitor system performance and ensure data integrity
- Assist with ERP upgrades, patches, and testing
- Document support processes and maintain knowledge base articles
- Collaborate with IT and business teams to implement system enhancements
- Train end-users on ERP functionalities and best practices
- Manage user accounts, roles, and permissions
- Analyze business requirements and recommend ERP solutions
- Support integration with other business applications
Preferred candidate profile
- Solid troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Familiarity with business processes in finance, HR, and other operations.
- Attention to detail and strong organizational skills