Job Summary:

We are seeking a knowledgeable and customer-oriented Telecom Product Customer Service Specialist to join our team. The ideal candidate will have a strong understanding of LAN, VPN, Networking, Modem, and other telecom products. This role involves providing exceptional customer support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

To apply, call Lakshya at (phone hidden)

Key Responsibilities:

- Customer Support:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about telecom products and services.
- Assist customers with setup, configuration, and troubleshooting of LAN, VPN, Networking, and Modem issues.
- Educate customers on the use of telecom products to enhance their experience.

- Technical Troubleshooting:
- Diagnose and resolve technical issues related to telecom products.
- Guide customers through step-by-step solutions.
- Escalate complex issues to higher-level technical support when necessary.

- Product Knowledge:
- Maintain up-to-date knowledge of telecom products, services, and industry trends.
- Participate in ongoing training and development programs.

- Customer Relationship Management:

- Build and maintain strong relationships with customers.




- Record and manage customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

- Team Collaboration:
- Work closely with other customer service specialists and technical support teams.
- Share insights and feedback to improve customer service processes and product offerings.

Qualifications:

- Education:
- Graduates and Undergraduate can apply.

- Experience:

- Minimum of 1 years of customer service experience in the telecom industry.
- Proven experience with LAN, VPN, Networking, Modem, and other telecom products.

- Skills:

- Solid technical troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical customers.
- Proficiency with CRM software and customer service tools.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.

Working Conditions:

- Full-time position with regular office hours.
- May require occasional evening or weekend shifts.
- Ability to work in a fast-paced environment.

Benefits:

- Competitive salary and performance-based incentives.
- Health Insurance.
- Paid time off and holidays.
- Professional development opportunities.

📌 Technical Support Specialist - Telecom Process (Uttar Pradesh)
🏢 Talent Advisors
📍 Uttar Pradesh