Role Name: Sr Dev - ServiceNow Order Management

Location: Remote

Type: Hybrid

Role Overview

We're a fast-growing ServiceNow consultancy operating at the forefront of CRM and order management transformation. We're looking for an exceptional ServiceNow Order Management professional to join our growing ServiceNow practice. This role will focus on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfilment, and customer-facing business processes.

We are particularly interested in candidates with experience in ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.

You'll work at the heart of complex, enterprise-scale order management engagements, helping clients design and deliver scalable orchestration and fulfilment solutions on the ServiceNow platform.

Key Responsibilities

- Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes.
- Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.
- Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.
- Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions.
- Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP,



billing, and fulfillment systems.
- Participate in requirements gathering, solution design, testing, deployment, and production support activities.
- Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards.
- Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.
- Create and maintain technical documentation for configurations, integrations, and processes.

Required Skills and Qualifications

- 3+ years of hands-on ServiceNow configuration or development experience.
- Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.
- Experience working directly with business stakeholders to translate requirements into technical solutions.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience working within Agile delivery environments.
- Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM).
- Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
- Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment,



or service provisioning processes.
- Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms.
- Relevant ServiceNow certifications.

Impactron Benefits

Impactron, founded by seasoned entrepreneurs with decades of experience in building, scaling, and leading multiple enterprises, presents significant potential for professional development. We offer an exciting opportunity to join a rapidly growing consulting organisation and supercharge your learning and career progression. You will work directly with the leadership team to create a meaningful impact on our clients and internally at Impactron.

Impactron is committed to providing health, wealth, and happiness to all of its stakeholders and believes strongly that the team is one of the most significant stakeholders. We provide competitive salaries, good incentives, and a dedicated focus on employee well-being, encompassing physical health, financial stability, and mental wellness.

Youll engage in projects with leading global organisations, serving as a trusted advisor to deliver meaningful results. At Impactron, your contributions will be valued, and your growth amplified.

Company Description

Impactron Global is a UK-based, pure-play ServiceNow consulting and implementation partner, founded by seasoned professionals and successful entrepreneurs. Impactron provides a full spectrum of services in the ServiceNow ecosystem, from strategy to support across various ServiceNow modules. Impactron will focus heavily on leveraging ServiceNow AI capabilities to deliver AI-led business transformation for our clients.

📌 ServiceNow Order Management Developer(s) (New Delhi)
🏢 Impacton Technologies
📍 New Delhi