Position: IT Service Desk Executive

Key skills: Logging Calls, Assigning Tickets, Call Monitoring, Maintaining SLA, Raising Part request, Knowledge of ticketing portal,

Work experience: 1 to 4

Location: Mumbai

Shift: evening
Employment type: Full time
Job Function: End-user Support
Education: Any Graduates

Job Description

- Handle Help Desk ticketing system through manage engine service desk plus.
- Address user tickets regarding hardware, software and networking and Follow-up with users and Technicians.
- Manage Help Desk responsibility and resource allocation to maintain 1000 users in multiple locations.
- - Develop and manage internal and external support documentation.
- Support IT staff members on support work.
- Develop, execute and follow IT operational policies, standards and work instructions for IT support.
- Serve as the first contact with customers who need technical assistance via the phone or email.
- Redirect unresolved issues to the next level of support personnel.
- Keep record of problems and their resolution
- Guide users with easy,



step-by-step instructions
- Help create technical documentation and manuals
- Logging Calls, Assigning Tickets, Call Monitoring, Maintaining SLA,Raising Part request.
- Maintaining MIS Reports Daily / Weekly / Monthly.
- Maintaining AMC Inventory database.
- Knowledge of ticketing portal.
- Vendor coordination.
- Processing Maintaining Purchase Orders.
- Processing Maintaining Vendor Invoices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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