Role & responsibilities:

- 4 to 6 years of experience in Infrastructure, Production Support, or Monitoring roles.
- Hands-on experience with monitoring tools such as Datadog, Dynatrace, Splunk, or AppDynamics.
- Basic to intermediate knowledge of AWS Infrastructure, Windows/Linux servers, and networking concepts.
- Experience in monitoring infrastructure and application health, analysing alerts, and performing initial troubleshooting.
- Knowledge of Incident Management and ticketing tools such as ServiceNow or JIRA.
- Familiarity with log analysis and production support processes.
- Good communication and coordination skills for working with L2/L3 teams.
- Willingness to work in a 24x7 support workplace with rotational weekend support.

Responsibilities

- Monitor applications, servers, and infrastructure.
- Respond to alerts and perform first-level troubleshooting.
- Log, track, and escalate incidents within SLA timelines.
- Support daily operational health checks and incident management activities.
- Coordinate with support teams for issue resolution and shift handovers.

Preferred: Exposure to AWS, scripting, and Banking/Financial Services environments.

📌 Application Support Engineer (Karnataka)
🏢 ITC Infotech
📍 Karnataka