Role & responsibilities

Designation : Technical Support Agent

Location : Chennai

- The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers.
- Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support only.
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Schedules a technician dispatch for on-site service calls when necessary.
- Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile

- Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.




- Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
- Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
- Demonstrated robust interpersonal communication skills when working with both internal and external customers.
- Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred.
- 12 18 months experience in technical support, help desk, and/or contact centers.
- Energy & passion to achieve service results while demonstrating the “Spirit of Service” for Lumen customers and co-workers
- An ability to probe, problem solve and offer the right product solutions to our customers.
- Strong typing and computer navigation skills with knowledge of Windows.
- Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
- Experience in complaint handling and resolution.
- Exemplary oral and written communication skills in English.
- Strong communication and comprehension skills speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.

📌 Trainee (Tamil Nadu)
🏢 Movate Technologies
📍 Tamil Nadu