Scope

Provide remote technical assistance and design consultation.

Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.

Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Use multiple applications to manage cases, document and troubleshoot.

Interact with customers for current/existing cases to capture all the information needed to properly identify and resolve cases enter all relevant data and updates into the ticketing system.

Monitor open tickets for new communication or action requirements.

Engage and assist field engineers with hardware replacement procedure.

Escalate cases according to severity or type based on internal procedures.

Contribute to Root Cause Analysis for quality escapes use knowledge - bases to share information about known issues.





Assists in the creation of product support documents and network training material, as required working continuously on a task until completion and /

or referral to third parties, as appropriate.

Skill set

Proficiency in any 3 or more of the following:

Dell EMC Sym/DMX/VMAX High end storage

DellEMC Midrange Storage

NetApp NAS

Dell ECS

Extreme IO

Isilon

Infini box

SAN Switches

IBM/Dell Storage EqualLogics, Compellent, MD Series, DS Series

HP Storage EVA, D2D, VTL, MSA, LHN, P4000 Series, 3Par

IBM/HP/Dell Computing Technologies Rack, Tower and Blades o Cisco UCS and Networking Technologies

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Server Hardware Support Professional (Tamil Nadu)
🏢 Neurealm
📍 Tamil Nadu