Customer Relationship Management (CRM)
Executive Brio Elevators
Company: Brio Elevators LLP
Position: Customer Relationship Management (CRM) Executive
Locations: Bengaluru | Hyderabad | Chennai
Employment Type: Full-Time
Industry: Elevators | Building Solutions | Construction
About Brio Elevators
Brio Elevators LLP is one of India's fastest-growing elevator companies, committed to delivering safe,
reliable, and innovative vertical transportation solutions. With a strong presence across multiple cities, we
focus on exceptional customer service and operational excellence. We are looking for proactive and
customer-focused CRM Executives to strengthen our customer support and service coordination teams.
Key Responsibilities
Serve as the primary point of contact for customers regarding elevator installation, service requests,
Annual Maintenance Contracts (AMC), and escalations.
Handle inbound and outbound customer calls, emails, and WhatsApp communications
professionally.
¢ Coordinate with Service Engineers, Sales Teams, Installation Teams, and Branch Operations to
ensure timely resolution of customer requests.
¢ Create, assign, and track service complaints and installation updates through the CRM system.
¢ Follow up with customers to ensure service requests are resolved within the committed turnaround
time.
¢ Maintain accurate customer records, service history, and interaction logs in the CRM platform.
¢ Coordinate preventive maintenance schedules and AMC renewals.
¢ Escalate unresolved issues to the concerned departments and ensure timely closure.
¢ Generate daily, weekly, and monthly CRM reports for management.
¢ Conduct customer feedback and satisfaction surveys after service completion.




¢ Ensure adherence to company service standards and customer experience guidelines.
Desired Candidate Prole
¢ Bachelor's degree in any discipline.
¢ 13 years of experience in Customer Relationship Management, Customer Support, Customer
Service, Call Centre, Service Coordination, or Backend Operations.
¢ Freshers with excellent communication skills and a customer-centric attitude may also apply.
¢ Strong verbal and written communication skills.
¢ Good interpersonal and problem-solving abilities.
¢ Prociency in Microsoft Oce (Excel, Word, Outlook).
¢ Experience using CRM software or ERP systems is an added advantage.
1

¢ Ability to multitask and work eectively in a fast-paced workplace.
Preferred Language Skills
¢ Bengaluru: English and Kannada preferred. Knowledge of Tamil or Telugu is an added advantage.
¢ Hyderabad: English and Telugu preferred. Knowledge of Hindi is an added advantage.
¢ Chennai: English and Tamil are mandatory.
Preferred Skills
¢ Customer handling and complaint resolution
¢ Service coordination
¢ Follow-up and relationship management
¢ Documentation and reporting
¢ Time management
¢ Team collaboration
¢ Attention to detail
¢ Professional telephone etiquette
What We Oer
¢ Attractive Fixed Salary
¢ Performance-Based Incentives
¢ Career Growth Opportunities
¢ Professional Development & Training
¢ Supportive and Collaborative Work Environment
¢ Opportunity to work with one of India's fastest-growing elevator companies
How to Apply
Interested candidates can send their updated resume to:
• [email protected]
Subject: Application for CRM Executive Preferred Location
2

📌 Crm Executive (Tamil Nadu)
🏢 Brio Elevators
📍 Tamil Nadu