CRM Executive Customer Relationship Management

Department: CRM
Location: Chennai
Experience: 26 Years

Job Responsibilities

- Manage customer relationships from booking to handover.
- Handle customer queries, requests, complaints, and escalations.
- Coordinate with Sales, Projects, Legal, Finance, Registration, and Customer Care teams for timely customer support.
- Ensure timely collection of documents, payments, registrations, and possession formalities.
- Maintain accurate customer records and update CRM systems.
- Monitor customer satisfaction and ensure a seamless customer experience.
- Prepare MIS reports and customer communication.
- Ensure compliance with company policies and service standards.

Required Skills

- Excellent communication and interpersonal skills.




- Strong customer handling and coordination abilities.
- Proficiency in MS Office and CRM software.
- Positive problem-solving, organizational, and follow-up skills.
- Experience in residential real estate CRM is preferred.

This is a Walk- in interview and for immediate Joiner role,

Requirements:

- Prior exp in customer service/ Customer support
- Work from Office only

Benefits:

- Medical Insurance
- Incentive and Bonus based on performance
- Free Food (Breakfast & Lunch)
- International Trips for the top performers.

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