Job Title: Software Support Analyst Tier I (Tech Support)

Company: Global Healthcare Billing Partners Pvt Ltd

Location: Vepery, Chennai

Shift: Night Shift

Notice Period: Immediate / 15 Days Joiners Preferred

Employment Type: Full-Time

Job Summary:

We are hiring a Software Support Analyst – Tier I to provide initial technical and application support for healthcare software platforms. The ideal candidate should have strong troubleshooting abilities, customer service mindset, and basic knowledge of medical billing workflows..

Key Responsibilities:

- Act as a subject matter expert on the application, including medical charting, coding, and billing workflows
- Handle customer queries via phone, email, chat, and CRM tools
- Manage and resolve support tickets within defined timelines
- Provide timely communication and follow-up to ensure user satisfaction
- Troubleshoot issues and escalate complex cases to higher support teams
- Conduct software training sessions (webinars / 1-on-1) for clients
- Create and maintain training materials such as guides, videos, and help documents
- Support new user onboarding, account setup,



and access management
- Configure new facilities and user settings as required
- Participate in product releases, testing, and feedback activities
- Document issues, resolutions, and improvement suggestions

Eligibility Criteria:

- Minimum 2+ years of experience in Technical/Software Support
- Exposure to Healthcare / Medical Billing domain is preferred
- Basic understanding of software systems and troubleshooting
- Excellent communication and customer handling skills

Required Skills:

- Technical Support / Application Support
- CRM Tools (e.g., HubSpot or similar)
- Medical Coding / Billing knowledge (preferred)
- Ticket Handling & Issue Resolution
- Documentation & Reporting
- Customer Interaction & Communication

Why Join Us:

- Prospect to work in a growing healthcare RCM organization
- Exposure to international clients and advanced software systems
- Strong learning and career growth opportunities

Contact Details:

Malini HR: (phone hidden) / (phone hidden)

📌 Software Support Analyst - (SME/Sr.Executive) (Tamil Nadu)
🏢 Global Healthcare Billing Partners
📍 Tamil Nadu