# Job Description Quality Head

**Position:** Quality Head

**Company:** Sigma Racks (Estron International)

**Location:** Hyderabad (Kandlakoya/Medchal)

**Department:** Quality Assurance & Quality Control

**Reporting To:** Vice President Quality & Operations / Managing Director

**Employment Type:** Full time

## About Sigma Racks

Sigma Racks is one of India's leading manufacturers of retail display racks, warehouse storage systems, industrial shelving, and customized sheet metal fabrication solutions. Our Hyderabad manufacturing facility is equipped with advanced CNC laser cutting, bending, welding, powder coating, and assembly operations, delivering high-quality products to customers across India.

## Position Summary

The Quality Head will lead the complete Quality Management function across the manufacturing plant. The role is responsible for developing and implementing robust quality systems, ensuring customer satisfaction, driving process excellence, reducing defects, and maintaining compliance with international quality standards. The incumbent will collaborate closely with Production, Engineering, PPC, SCM, Design, and Installation teams to build a world-class manufacturing quality culture.

## Key Responsibilities

### Quality Management

* Lead Incoming Quality (IQC), In-Process Quality (IPQC), Final Inspection (FQC), Outgoing Quality (OQC), Supplier Quality, and Customer Quality.

* Develop and implement quality policies, procedures, SOPs, and inspection standards.

* Ensure compliance with ISO 9001:2015 and customer-specific quality requirements.

* Drive continuous improvement initiatives across manufacturing operations.

### Manufacturing Quality

* Monitor quality throughout laser cutting, CNC bending, welding,



powder coating, assembly, packing, and dispatch.

* Reduce internal rejection, customer complaints, rework, and warranty issues.

* Ensure process capability through SPC, control plans, and statistical analysis.

* Lead root cause analysis using 8D, 5 Whys, Fishbone, CAPA, and FMEA.

### Supplier Quality

* Develop supplier quality standards and vendor evaluation systems.

* Conduct supplier audits and implement supplier improvement programs.

* Monitor supplier performance through KPIs and quality scorecards.

### Customer Quality

* Handle customer complaints and ensure timely corrective and preventive actions.

* Lead customer audits and quality review meetings.

* Improve customer satisfaction through effective quality systems.

### Process Improvement

* Implement Lean Manufacturing, Kaizen, Six Sigma, Poka-Yoke, and TPM initiatives.

* Reduce Cost of Poor Quality (COPQ), scrap, and rework.

* Improve First Pass Yield (FPY) and Overall Equipment Effectiveness (OEE).

### Audit & Compliance

* Conduct internal quality audits.

* Coordinate customer, supplier, and certification audits.

* Ensure calibration of measuring instruments and inspection equipment.

* Maintain complete quality documentation and records.

### Team Leadership

* Lead and mentor quality managers, engineers, inspectors, and technicians.





* Establish KPIs and KRAs for the quality team.

* Conduct technical and quality awareness training across departments.

## Educational Qualification

* B.E./B.Tech. in Mechanical Engineering, Production Engineering, Industrial Engineering, or a related discipline.

* M.Tech or MBA (Operations) preferred.

## Experience

* 5–10 years of experience in manufacturing quality.

* Minimum 5 years in a leadership role as Quality Head, Senior Quality Manager, or Plant Quality Head.

* Experience in sheet metal fabrication, industrial storage systems, retail fixtures, steel furniture, or heavy fabrication industries is highly preferred.

## Technical Skills

* ISO 9001:2015 Quality Management Systems

* Welding Quality Standards

* Powder Coating Quality

* Dimensional Inspection

* GD&T;

* SPC, MSA, FMEA

* APQP & PPAP

* CAPA & 8D

* Lean Manufacturing

* Six Sigma

* Kaizen

* ERP/MRP Systems

* MS Office

## Preferred Certifications

* ISO 9001 Lead Auditor

* Six Sigma Green Belt / Black Belt

* Lean Manufacturing Certification

* Internal Auditor Certification

## Key Performance Indicators (KPIs)

* Customer Complaint Reduction

* Internal Rejection %

* Supplier PPM

* First Pass Yield (FPY)

* Cost of Poor Quality (COPQ)

* On-Time CAPA Closure

* Audit Compliance

* Warranty Claim Reduction

* Supplier Quality Improvement

* Customer Satisfaction Index

## Required Competencies

* Strategic Leadership

* Strong Analytical & Problem-Solving Skills

* Decision-Making

* Team Management

* Communication & Stakeholder Management

* Continuous Improvement Mindset

* Customer Focus

* High Integrity and Accountability

📌 Quality Head (Telangana)
🏢 Sigma Slotting
📍 Telangana