- Demonstrated ability to manage internal stakeholders effectively, ensuring timely delivery of all assigned deliverables.
- Act as the primary point of contact for onboarding-related queries and escalations, ensuring timely and effective resolution.
- Proven ability to handle query management processes while consistently adhering to established SLA timelines.
- Collaborate with HR Shared Services and cross-functional teams to streamline onboarding workflows and enhance employee experience.
- Drive continuous improvement initiatives in onboarding practices, leveraging feedback and data insights.
- Support the implementation and optimization of HR Information Systems (HRIS) with a focus on onboarding modules.
- Maintain accurate employee records and ensure seamless integration with payroll and other HR functions.
- Provide support for emergency HR operations as needed, including on-call responsibilities.
- Uphold organizational values including accountability, equality, and safeguarding in all onboarding interactions.
- Take ownership of new responsibilities or objectives assigned by HR leadership.
Preferred candidate profile
- Bachelors degree in human resource management or a related field.
- Minimum 1 year of experience in HR operations, with at least 1 year focused on onboarding and people management.
- Experience working in international environments (Americas, LATAM, EU, UK, SA, Kenya preferred).
- Familiarity with HRIS systems and experience in data migration and process reviews.
- Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
- Analytical mindset with experience in tracking KPIs and SLAs related to onboarding.
- Self-motivated and deadline-driven, with the ability to work independently and collaboratively.
Desirable:
- Experience in global onboarding processes
- Background in BPO or shared services HR operations
- Robust skills in MS Excel are required.
- Experience with PowerPoint will be considered an advantage.