Role & responsibilities

Customer Support Executive Roles & Responsibilities (NoBroker.com)

1. Customer Query Handling

- Respond to customer inquiries through calls, emails, chat, and support tickets.
- Resolve issues related to property listings, subscriptions, payments, rentals, and services.

2. Customer Assistance & Guidance

- Help customers understand NoBroker products and services.
- Guide users through app/website usage, property search, and service booking processes.

3. Complaint Resolution

- Handle customer complaints professionally and provide timely resolutions.
- Escalate complex issues to concerned departments when necessary.
- Ensure proper follow-up until issue closure.

4. Service Coordination

- Coordinate with sales, operations, field teams, legal, and service partners for smooth customer support.
- Schedule appointments, inspections, or service requests as required.

5. CRM & Ticket Management

- Maintain accurate records of customer interactions in CRM systems.
- Update ticket status, follow-up details, and resolution remarks regularly.

6. Customer Relationship Management

- Build positive customer relationships through qualified communication.




- Ensure high customer satisfaction and retention.
- Collect customer feedback to improve service quality.

7. Process & Policy Adherence

- Follow company SOPs, quality standards, and compliance guidelines.
- Maintain confidentiality of customer information and transaction details.

8. Sales & Upselling Support

- Inform customers about premium plans and additional NoBroker services.
- Support cross-selling opportunities such as home loans, legal services, packers & movers, and property management services.

9. Performance Management

- Achieve KPIs such as response time, resolution rate, customer satisfaction score (CSAT), and productivity targets.
- Meet daily call handling and ticket closure targets.

10. Post-Service Support

- Conduct follow-up calls after service completion.
- Ensure customer issues are fully resolved and gather service feedback.

Preferred candidate profile

Candidate should knows English , Kannda , HIndi and Tamil no telugu requirements , For further requirements kindly connect me on whatsapp : (phone hidden) ( Stephan )

📌 Relationship Manager - SS (Karnataka)
🏢 NoBroker
📍 Karnataka