Key Responsibilities Service Improvement Performance Management

Develop and drive Service Improvement Plans (SIP). Monitor KPIs such as availability, MTTR, MTBF, SLA compliance, and incident trends.

Fault Analysis Troubleshooting

Perform Root Cause Analysis (RCA) for faults in SDH, DWDM, and OTN networks. Analyze alarms, logs, and trends.

Incident Problem Management

Drive problem management for recurring incidents. Document of RCA and corrective/preventive actions. Participate in major incident reviews.

Network Optimization

Identify fiber issues, capacity bottlenecks, and misconfigurations. Recommend re-routing, capacity upgrades, and tuning.

Coordination Stakeholder Management

Work with field teams, engineering teams, and vendors (Tejas, Nokia, ECI). Provide updates to stakeholders.

Automation Reporting

Prepare SLA reports, dashboards, and SIP reports. Use automation wherever applicable.





Required Skills

Robust knowledge of SDH, DWDM, OTN. Understanding optical networks, alarms, and NMS/EMS tools.

Qualifications

Bachelor s degree in Electronics, Telecommunications, Electrical, or related fields.

Experience

1-2 years in NOC operations or transport network support.

KPIs

Reduction in repeat incidents, improved MTTR/MTBF, SLA compliance, and SIP closure effectiveness.

Certifications

ITIL Foundation, CCNA/CCNP (optional).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Member-SIP (Karnataka)
🏢 Tata Tele Business Services (TTBS)
📍 Karnataka