- Ownership of all End-to-End technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development
- Serve as a trusted advisor to the client
- Guide customers and colleagues in rationalising and deploying emerging technologies that drive increased business value
- Work collaboratively and having very robust communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Identify and lead strategic initiatives to grow the practice; serving as an active contributor to the communitys overall knowledge base and expertise
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
- Lead the technical architecture team for an enterprise-level customer engagement
- From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Expected to participate in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
- Travels to client sites for projectsRole & responsibilities