Position Overview and Objective

The IT Infrastructure Administrator is responsible for the day-to-day administration, support, security, and continuous improvement of enterprise network and office technology infrastructure. This role supports corporate offices, core network services, connectivity, and related infrastructure systems across global locations, and partners closely with internal IT and Enterprise Security Teams to deliver reliable, secure, and scalable services.

Responsibilities

- Administer and support corporate network infrastructure through both hands-on and remote operations
- Triage, respond to, and manage incidents and service requests including those related to IT infrastructure, cloud systems, and global network connectivity
- Configure and support network infrastructure including UPS systems, wireless access points, firewalls and switches
- Participate in an on-call rotation supporting network infrastructure and global offices outside standard North America business hours
- Maintain and support network operations across global office and infrastructure locations
- Plan, implement, and support infrastructure projects for IT and other internal teams, including firewall upgrades, device trust initiatives, network monitoring improvements, hardware and software deployments, and office buildouts
- Document and diagram network and systems, configurations, and changes
- Monitor network security, capacity, and stability, and respond to alerts
- Collaborate virtually and in person with team members across North America and other global regions




- Provide occasional support for office collaboration and workplace technology, including Zoom Rooms, digital signage, room schedulers, and intercom systems
- Adapt to changing business priorities, technologies, and operational requirements
- Participate in ongoing training and career development relevant to the role
- Provide escalation support to the IT helpdesk for infrastructure-related issues

Experience and Requirements:

Were looking for someone with experience in:

- General networking, security, and infrastructure fundamentals (Security+ and Network+ or equivalent experience)

- Experience configuring firewall rules and switch ports on enterprise network hardware such as Cisco, Palo Alto and Juniper

- Experience planning, configuring, installing, maintaining, and troubleshooting enterprise IT network systems

- Ability to align infrastructure solutions to business and user requirements, including Wi-Fi, cellular and VPN connectivity, authentication protocols, compliance needs, and enterprise application integration

- Familiarity with DevOps practices and Agile ways of working

Key Competencies

- Strong troubleshooting and root cause analysis skills
- Clear written and verbal communication




- Ability to manage competing priorities in an operational environment
- Strong documentation discipline and attention to detail
- Collaborative mindset with distributed technical teams
- Ownership, accountability, and follow-through
- Adaptability in a fast-changing environment
- Self-motivated, with keen attention to detail and sound judgment

Minimum Qualifications

- 5+ years of experience as a Network Administrator, Network Engineer, Infrastructure Administrator, or similar role

- Hands-on experience with enterprise switches, firewalls, wireless infrastructure, and network troubleshooting

- Experience with incident response, operational support, and service request management

- Working knowledge of network security fundamentals, VPNs, authentication, DNS, and DHCP

- Experience with Linux administration and scripting or automation workflows

- Strong written and verbal communication skills

- Ability to document systems, procedures, and network changes clearly

Preferred Qualifications

- Experience with Juniper switching/wireless and Palo Alto firewalls

- Experience with SASE or cloud-based security platforms

- Experience managing BIND or other DNS servers

- Experience with KEA DHCP and IP Address Management tools

- Exposure to highly available cloud infrastructure design across multiple regions

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Infrastructure Administrator (Karnataka)
🏢 Arctic Wolf Networks
📍 Karnataka