. Key Responsibilities & Accountabilities (KRAs)

A. Inbound & Receiving Operations

- Ensure GRN closure within 24 hours of material receipt, including barcoding and quality checks. Maintain GRN accuracy above 95%.
- Complete racking of barcoded material within 24 hours of receipt. Ensure 100% barcode integrity across the DC.
- Process and close immediate purchase returns within 24 hours until courier pick-up.
- Monitor and process daily mails from category and catalogue teams for sale-to-vendor items (R, B, X items) and batch recalls.

B. Inventory & Process Management

- Maintain BIN accuracy at 100% through daily audits, RCA, and CAPA documentation.
- Execute daily blind counts with 100% coverage; ensure FEFO adherence at 99.5100%.
- Achieve quarterly cycle count coverage above 36% with proper record-keeping signed by all stakeholders.
- Maintain potential shrink within 99.5100% of total inventory value.
- Clear short and near-expiry stock per SOP: relocate to quarantine area with proper tagging and boxing.
- Conduct monthly inventory reconciliation with traced/untraced data; share variance reports with Finance for 3PL debiting.
- Ensure weekly posting of packing material in SAP and monthly closure of all open transitions.
- Compile and share waste/scrap data quarterly with management for non-returnable item disposal.
- Drive system automation to reduce report generation time and eliminate manual intervention.
- Conduct annual Wall-to-Wall (W2W) counts; target variance below 0.03% in throughput value.
- C. Outbound & Dispatch Operations

- Achieve average order processing time under 2 hours (from transaction to ship-out).
- Ensure courier cut-off compliance above 99.5% for all shipments including SDD/NDD orders.
- Submit 95%+ packing videos within 24 hours for quality assurance and compliance.
- Process and hand over exception orders (discount/low-MRP issues)



to OB team daily; validate MRP on the Netmeds panel.
- Monitor and clear no-stock/red orders efficiently; escalate to backend with RCA and CAPA.
- Track daily Order APT and courier connectivity; manage SDD/NDD adherence.

D. Returns (RTO/RVP) Management

- Process all sales returns (RTO/RVP) within 24 hours of receipt.
- Ensure non-discrepancy aging does not exceed 48 hours; drive green-zone performance.

E. People & 3PL Management

- Deliver 200+ hours of training annually for DC and 3PL teams.
- Maintain staff attrition below 5% and 3PL absenteeism under 5%.
- Ensure 3PL salary payment by the 7th of every month; manpower bill (A3 & scroll) completed by the 20th.
- Keep customer complaints (transit damage, swipe orders, wrong/missing items) below 0.2% of sold quantity.
- Achieve total productivity cost at or below INR 6 per line (excluding SLP, FM & HKP).
- Ensure timely submission of reality-check reports with zero occurrences of non-compliance.
- Ensure all vendor/3PL/landlord/scrap invoices with A1, A2 & QSD are passed by the 5th of every month.

F. Compliance & Finance

- Ensure 100% adherence to all regulatory and DC operational SOPs.
- Maintain all statutory and pharmaceutical compliance requirements for the DC.
- Target per-line processing cost at INR 10 by April 2026; consumable cost below INR 10.
- Keep inventory losses below 0.1% of total stock value with documented RCA and CAPA.
- Reduce in-rack damages month-on-month through employee training and 3PL debit processes.

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Additional Key Result Areas (Operational Review)

- Daily tracking of TD/OD Panel, exceptions, and zero red/part orders.
- Collect and compile daily SCM reports; merge data for weekly SCM Review Calls.
- Fill rate tracking and analysis for FC-to-Store orders on a daily basis.
- Exception order tracking with daily clearance.
- Daily monitoring of Order APT and courier connectivity.
- Weekly tracking of STV and RTV across all DCs.
- Monthly tracking and reconciliation of traced and untraced inventory data.
- Daily manual store tracking and FC/DC complaints management with RCA/CAPA.
- Daily scrap data maintenance; vendor follow-up and FY-wise record keeping.
- Prepare and share monthly cost-per-line reports to Finance for all online DCs.

5. Qualifications & Experience

- Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Pharmacy, or Business Administration.
- 8–12 years of experience in warehouse/distribution centre management, preferably in the pharmaceutical or e-commerce sector.
- Proven experience managing 3PL operations, vendor relationships, and large-volume e-commerce fulfilment.
- Solid working knowledge of SAP (WM/MM), WMS platforms, and inventory control methodologies.
- Familiarity with pharmaceutical regulatory requirements (Drug Licence, FSSAI, GST compliance).
- Demonstrated ability to drive automation, process improvement, and cost optimisation initiatives.

6. Core Competencies

- Operational Excellence and Attention to Detail
- Analytical Thinking and Data-Driven Decision Making
- People Leadership, Coaching, and 3PL Workforce Management
- Cost Consciousness and Financial Acumen
- Compliance Orientation and Risk Management
- Stakeholder Management and Cross-Functional Collaboration
- Process Automation and Continuous Improvement Mindset

📌 Distribution Centre (DC) Manager (Karnataka)
🏢 Netmeds
📍 Karnataka