- Handle customer inquiries through various channels such as chat, email, and voice calls in a timely and professional manner.
- Resolve customer issues by providing accurate information, troubleshooting problems, and escalating complex cases when necessary.
- Maintain records of all interactions with customers using CRM software to ensure seamless data tracking and analysis.
- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Job Requirements :
- 01-2 years of experience in BPO/Call Centre workplace or similar industry.
- Strong communication skills for effective customer handling over phone calls, chats, or emails.
- Ability to work on blended processes including voice processing and non-voice tasks (e.g., email support).
- Basic computer knowledge for navigating CRM systems and other relevant software.
📌 Customer Support Executive (Rajasthan)
🏢 Uprising Science
📍 Rajasthan
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