About the Role:
We are looking for a motivated, road-ready professional from Kerala to join our technical team supporting token management systems at client sites. This role is ideal for someone who is comfortable traveling daily, enjoys hands-on problem-solving, and can confidently walk clients through using an app or device in person. Unlike a typical desk-based support role, this position is built around face-to-face client interaction you'll be the person physically present at the client's location, running demos, training staff, and troubleshooting issues on the spot.

Key Responsibilities:

- Travel daily to client locations to conduct technical demos and training sessions on the token management system.
- Run on-site "support clinics" full-day presence at client sites for the first 12 weeks after onboarding, helping staff get comfortable with the system.
- After the initial onboarding period, stay in regular contact with assigned clients and revisit sites as needed for follow-up support.
- Provide first-level technical troubleshooting for app/device issues during visits.
- Communicate with clients and internal teams via calls, chat, and email primarily in Malayalam and English.
- Escalate complex technical issues to senior engineers and follow up until resolved.
- Document client issues, training sessions, and recurring problems for the team.
- Support process improvement based on on-ground client feedback.

Skills & Competencies:





- Willingness and ability to travel daily within Kerala (own vehicle/license preferred).
- Comfortable and confident using smartphones and mobile/web apps able to demonstrate and explain app usage to non-technical users.
- Strong communication skills in Malayalam and English.
- Basic technical knowledge (any exposure to software, devices, or troubleshooting is a plus not mandatory).
- Good interpersonal skills; comfortable speaking with clients face-to-face, including in non-office settings.
- Detail-oriented, self-motivated, and able to work independently in the field.

Educational Qualifications:

- Any bachelor's degree (no specific field required).
- Candidates with prior experience helping others use smartphones/apps, or any technical support exposure, are encouraged to apply.

Experience:

Freshers and early-career candidates (0–2 years) welcome.

What We Offer:

- Competitive salary (add range/CTC).
- Provident Fund (PF) and health insurance coverage.
- Travel allowance / fuel reimbursement for daily client visits.
- On-the-job training in token management systems and client-facing technical support.
- Mentorship from experienced engineers.
- Growth opportunities path in technical support / field operations

The candidate must be based in Kerala, India, specifically from Kochi, Thrissur, Alappuzha, or Ernakulam.

📌 Field Support Engineer (Kerala)
🏢 Verbsz Technologies
📍 Kerala