Role Summary
Own end-to-end production stability from hotfix delivery to root-cause closure. Serve as the final escalation point for critical incidents, with deep system knowledge to diagnose fast and ship safe fixes under pressure.

Key Responsibilities
Production Hotfixes: Own the full diagnosis-to-deployment lifecycle; coordinate emergency releases with zero ambiguity.
Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.
SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed.
Code Patch Delivery: Write, review, and deploy targeted hotfix code to production-grade quality standards.
RCA Post-Mortems: Document thorough root-cause analyses with structured preventive action items.
Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes.
Runbooks SOPs: Maintain and improve operational runbooks for known failure patterns.

Must-Have Positive to Have





- Java / Spring Boot or equivalent backend stack
- SQL complex query debugging, execution plan analysis
- Log analysis
- REST API troubleshooting integration debugging
- Git-based hotfix branching workflows
- Linux / bash process, memory, I/O diagnostics
- Incident change management (ITIL awareness)
- Cloud infra basics Azure / AWS monitoring tools

- Microservices event-driven architecture (ASB / Kafka)
- Container platforms Docker / Kubernetes
- CI/CD pipelines GitHub Actions / Jenkins
- Performance profiling thread-dump analysis
- APM tools Dynatrace, New Relic, App Insights
- Payment domain / PCI compliance awareness
- Scripting Python or shell for automation

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Engineer (Tamil Nadu)
🏢 KG Information Systems (KGISL)
📍 Tamil Nadu