Role we looking for Manager – Customer Relations (Property Management)

Roles and Responsibilities:

 Managing the team of supervisors to deliver on ground delivery

 Managing customer relations with clients

 Building a network of third party contractors for work in the properties

 Addressing maintenance issue raised by tenant and owners

 Scheduling Property Inspections and preparing reports on the property at various point in time

 Maintain and update databases of daily activities as per company standards

 Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

KPIs for this role:

 Service Request score

 House inspection work score

 Paid rent payment bill score

 Owner app download score

 Tenant app download score

 App Engagement /Document upload





 Google rating score

 Move in / Move out Inspection score

Skills Required:

 Excellent communication skills written and verbal

 Problem solving skills

 CRM Skills

 Strong coordination skills

 MS office, Email and digital skills

Educational Qualification & Work Experience:

 A graduate from any discipline is preferred

 Experience in admin/facility management/contractor related work preferred

 Min 4-year total work experience in any field is mandatory

 Min 1-year Customer relationship experience is mandatory

 Real estate experience preferred

Compensation:

 CTC – range 3.5LPA – 5LPA (exceptions considered for valuable candidates)

 Incentives based on performance

📌 Customer Relations (Property Manager) (Bengaluru)
🏢 Square Yards
📍 Bengaluru