Company DescriptionCompany DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.Job DescriptionWe're looking for a energetic and customer-focused Front Office Executive to join our team in Mysuru, India. As a Front Office Executive, you will be the face of our organization, responsible for delivering exceptional guest experiences while managing daily front office operations with efficiency and professionalism. This role offers an exciting opportunity to lead a reception team, coordinate seamlessly with other departments, and ensure that every guest interaction exceeds expectations. If you're organized, empathetic, and passionate about delivering outstanding customer service, we'd love to hear from you.Greet guests warmly and professionally, managing check-ins, check-outs,



and room bookings with accuracy and attention to detailHandle guest inquiries, requests, and complaints tactfully and efficiently, ensuring prompt resolution and guest satisfactionLead and motivate the reception team, fostering a collaborative environment that promotes teamwork and professional developmentMaintain comprehensive documentation of all guest-related issues, transactions, and communications using the front office logbook and shift reportsCommunicate proactively with the Duty Manager and other departments regarding guest services, operational matters, and any concernsCoordinate with Housekeeping to monitor room status and ensure accurate availability information for seamless guest roomingManage billing instructions, monitor guest credit accounts, and address any discrepancies with transparency and precisionSupervise shift handover procedures and sign media to ensure continuity of operations and clear communication between shiftsInspect front-of-house and back-of-house areas regularly to maintain high standards of cleanliness and orderlinessMaximize revenue opportunities by ensuring front-line staff implements marketing techniques and sales strategies effectivelyHandle full-house situations, overbooking scenarios, and guest relocations with decisiveness and professionalismEnsure the On-Call Valet Desk and driveway operations run efficiently and are staffed at all timesMaintain strict compliance with Safety, Security, and Loss Control policies; manage hotel emergencies with resilience and quick thinkingMaintain accurate records of all banquet functions and special events hosted at the hotelProvide management presence at the lobby,



assisting with guest needs and supporting the Guest Relations team as neededQualifications**Required Skills:**Exceptional customer service and interpersonal skills with a genuine passion for guest satisfactionStrong communication abilities, both verbal and written, with professional demeanorTeam leadership and motivation skills with the ability to inspire and develop staffProblem-solving and conflict resolution capabilities with a calm, empathetic approachProficiency in computer systems, including Property Management Systems (PMS) and Microsoft Office SuiteExcellent organizational and time management skills with the ability to multitask effectivelyAttention to detail and accuracy in documentation, billing, and record-keepingSales acumen and ability to maximize revenue opportunitiesKnowledge of Safety, Security, and Loss Control proceduresGuest relations and front-desk operations expertiseBilling and account management proficiencyCoordination and liaison skills with multiple departments**Required Experience:**Minimum 2-3 years of front office operations experience in a hospitality settingProven experience in guest services and customer relations managementDemonstrated experience leading and managing reception or front office teamsExperience handling guest complaints and resolving issues professionallyShift management and handover procedures experienceCrisis management and emergency response capabilities**Preferred Qualifications:**Hospitality management certification or relevant trainingExperience with hotel emergency procedures and crisis managementFamiliarity with multiple hotel systems and software platformsBackground in a luxury or high-volume hotel environmentMultilingual abilities (English proficiency is essential)Revenue management understanding**Education:**High school diploma or equivalent; hospitality or business-related qualification is preferred

📌 Front Office Executive (Karnataka)
🏢 Accor
📍 Karnataka