Purpose of the jobTakes over the daily operating activities and thus enables the proper and secure provision of the IT systems and applicationsRoles and ResponsibilitesOperates the IT systems or applications according to Standard Operating Procedures and Operations ManualsPerform user access provisioning, modification, and de-provisioning for employees, contractors, and third parties.Performs Request Fulfilment activities (e.G. user management, provide new instances of databases, etc.)Supports the Incident Management activities according to the respective process to reduce service interruption or decrease of service quality to the minimum and according to agreed OLAs and SLAsEnsures that all components are continually monitored and identifies potential problems or trends before failures or performance degradation occurEnsures that the information in the CMDB is kept up to dateTypical TasksImplements monitoring activities for IT infrastructure components and applications based on defined monitoring proceduresSupports the Change Management Process by performing changes on IT Infrastructure components or applicationsExecutes and monitors system or application backupsValidates that batch jobs are executed as plannedPerforms Patch Management activitiesPerforms implementation actions regarding the deployment of new releasesAnalyses and remedies failures or restores systems after breakdownMaintains the operational knowledge baseTechnical competencies3-4 years of experience in one of the market leading IAM solutions, preferably Omada IdentityExperience in SQL and powershell queriesExperience in Active DirectoryOptional SkillsIT Security Best PracticesLDAPAuthorization conceptsExperience in reading and writing Scripts and APIsExperience in PowerShellGood knowledge of ITIL frameworkGood knowledge of IAM conceptBehavioral competenciesLanguage skills: Fluent in English, additional languages are welcomeTeam player (especially working with global / intercultural teams)Good communication skills (in writing and verbally)Robust analytical and problem-solving skills (target oriented)Must work well under pressure / excellent time Management / conflict ManagementOur Offering; We will providea collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!After receiving your online application, the interview process will typically be, once your profile will get shortlisted.#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.Do you have any questions? [email protected]

📌 Iam Service Operations Specialist (Pune)
🏢 MAHLE
📍 Pune