KOSA WELLBEING is looking for a dedicated and customer-focused Customer Support Associate (CSA) to join our team. If you have excellent communication skills, enjoy helping people, and are passionate about delivering outstanding customer service, we'd love to hear from you.
Key Responsibilities:
- Respond to customer inquiries via phone, email, Whats App, or chat.
- Resolve customer concerns promptly and professionally.
- Provide accurate information about KOSA WELLBEING's products and services.
- Maintain customer records and update support interactions.
- Escalate complex issues to the appropriate team when required.
- Ensure a positive customer experience with every interaction.
Requirements:
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Excellent computer proficiency and ability to use customer support tools.
- Ability to multitask and work in a fast-paced environment.
- Prior customer support experience is preferred but not mandatory.
What We Offer:
- Supportive and collaborative work environment.
- Opportunities for learning and career growth.
- Competitive salary and performance-based incentives.
- Training and ongoing development.