About The Company

Eat Better Co is a leading organization dedicated to promoting healthier lifestyles through innovative food solutions and exceptional customer service. Committed to quality, sustainability, and customer satisfaction, we strive to deliver products that meet the highest standards of health and wellness. Our dynamic team is passionate about making a positive impact on our customers lives by providing personalized support and tailored nutritional options. As we continue to expand our reach, we are looking for talented professionals to join our team and contribute to our mission of fostering healthier communities.

About The Role

We are seeking a proactive and customer-focused Customer Success Executive to join our vibrant team in Jaipur. In this role, you will be the primary point of contact for inbound customer inquiries across various channels, including phone, email, WhatsApp, chat, and social media. Your primary responsibility will be to provide exceptional support, understand customer needs, and recommend suitable products or services to enhance their experience with Eat Better Co. Additionally, you will play a crucial role in converting leads into satisfied customers, building lasting relationships, and driving sales growth. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to manage multiple interactions efficiently while maintaining a professional and positive attitude.

Qualifications

- Bachelor's degree in any discipline.
- 1–3 years of experience in Customer Success and Customer Support roles.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and relationship management skills.
- Ability to handle multiple customer interactions efficiently and effectively.
- Customer-centric attitude with strong problem-solving abilities.
- Basic knowledge of CRM software and Microsoft Excel is preferred.
- Positive attitude, ownership mindset,



and willingness to learn and grow within the organization.

Responsibilities

- Handle inbound customer inquiries via various communication channels, ensuring timely and professional responses.
- Understand customer requirements thoroughly and recommend appropriate products or services aligned with their needs.
- Convert inbound leads into successful sales through effective communication, persuasion, and relationship building.
- Resolve customer queries, complaints, and concerns promptly, maintaining a high level of customer satisfaction.
- Maintain solid, long-term relationships with existing customers to foster loyalty and retention.
- Follow up with leads and existing customers to enhance engagement and maximize conversion opportunities.
- Coordinate with internal teams such as Sales, Operations, and Logistics to ensure smooth resolution of customer issues.
- Maintain accurate and detailed records of customer interactions, orders, and follow-ups in the CRM system.
- Gather customer feedback regularly and share insights with relevant teams to improve products and overall customer experience.

Benefits

Eat Better Co offers a competitive salary package along with opportunities for professional growth and development. Our employees enjoy a supportive work environment that encourages learning and innovation. We provide health benefits, performance incentives, and employee wellness programs to promote a balanced and healthy lifestyle. Additionally, you will have the chance to be part of a forward-thinking organization committed to making a positive impact on society through healthier food choices.

Equal Opportunity

Eat Better Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, religion, age, disability, or any other protected characteristic. We believe in fostering a workplace where everyone can thrive and contribute to our shared success.

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