- Oversee operations across all hostel properties from Gurugram HQ.
- Ensure SOP implementation and operational consistency.
- Monitor occupancy, service quality, and key performance metrics.
2. Team Coordination
- Coordinate with Property Managers and on-ground teams.
- Support hiring, training, and performance reviews.
- Conduct regular operational review meetings.
3. Process Optimization & Quality Control
- Identify process gaps and improve operational efficiency.
- Conduct audits to maintain service and brand standards.
- Build reporting systems and track property performance.
4. Performance & Cost Control
- Track revenue, expenses, and profitability across properties.
- Improve cost efficiency through better resource management.
- Manage vendor coordination and procurement oversight.
5. Guest Experience & Compliance
- Monitor guest reviews and resolve escalations.
- Ensure high service standards across properties.
- Maintain compliance with operational and safety regulations.
Desired Candidate Profile
Education: Degree/Diploma in Hospitality
Experience: 4–5 years in hotel/hostel operations
Skills:
- Strong leadership and communication
- Excellent problem-solving and analytical skills
- Good with Excel, MIS, PMS and OTAs
- Ability to manage multiple properties.
- Ability to handle high-pressure situations and resolve conflicts effectively.
Employment Type: Full time
Job Location: Gurugram, Haryana
Gross Salary: INR 35,000 per month + variable incentives
Company Profile: Sturmfrei Hospitality Pvt. Ltd. was founded in 2018 by alumni of IIM-I. Jungle by sturmfrei the travelers hostel brand under which Sturmfrei Hospitality Pvt. Ltd. operates aims to revolutionize the travel lifestyle for Gen Z and Millennials. Our mission is to provide enriching, affordable, and stylish accommodations that serve as vibrant hubs for socializing, networking, and personal growth.
Company Website: https://staysturmfrei.com
Contact person: Rumi
(M) +91 (phone hidden)
(E) [HIDDEN TEXT]
📌 Central Operations Manager (Gurugram)
🏢 Sturmfrei Hospitality
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.