We are looking for enthusiastic individuals to join our team in Bangalore and Hyderabad as Email and Chat Process Executives. This role is ideal for candidates with 0-1 years of experience who are eager to start their career in customer service.
The successful candidates will be responsible for managing customer interactions through email and chat, ensuring a high level of satisfaction and professionalism.
Responsibilities
- Manage and respond to customer inquiries via email and chat in a timely and qualified manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Assist customers in resolving issues and troubleshooting problems effectively.
- Document all interactions with customers for future reference and quality assurance.
- Collaborate with team members to improve processes and enhance customer experience.
Skills and Qualifications
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using email and chat software applications.
- Basic knowledge of customer service principles and practices.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Familiarity with CRM tools is a plus.
Job Title: Email and Chat Process
Qualification: Any degree / B. Tech
Year of passing: 2021-2026
Experience: Freshers and experiences
Salary: 3Lpa to 4lpa
Location: Bangalore, chennai and hyderabad