Project Role Infra Tech Support Practitioner Project Role Description Provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes Provide hardware software support and implement technology at the operating system

-level across all server and network areas and for particular software solutions vendors brands Work includes L1 and L2 basic and intermediate level troubleshooting Must have skills Kubernetes Good to have skills NA Minimum 5 year s of experience is required Educational Qualification 15 years full time education Summary We are seeking Kubernetes Support Engineer with deep technical expertise in Kubernetes GKE and automation You will be a key technical point of contact for advanced troubleshooting platform reliability and change management ensuring the stability and performance of our large-scale Kubernetes infrastructure As part of the Kubernetes Platform Engineering team you will contribute to the support governance and continuous improvement of internal cloud-native platform Roles Responsibilities Advanced Troubleshooting Support L3

- Diagnose and resolve complex Kubernetes incidents networking scheduling API server CNI storage etc across GKE clusters and potentially more distributions
- Perform root cause analysis Incident Problem Management
- Take ownership of critical incidents perform in-depth investigations and ensure permanent resolutions through RCA reports and automation
- Collaborate with Dev Ops SRE and Security teams to improve reliability and resilience Platform Automation Git Ops
- Drive automation initiatives through Git Ops practices using ArgoCD and internal platform engineering tools
- Maintain consistency compliance and reproducibility of Kubernetes environments at scale Platform Change Management
- Participate in and oversee change management processes for the Kubernetes platform
- Assess and validate proposed changes cluster upgrades configuration updates policy enforcement
- Coordinate with internal teams to ensure minimal disruption and proper rollback strategies
- Ensure all changes are properly tracked reviewed tested and documented




- Contribute to defining governance and standard operating procedures SOPs for platform lifecycle management
- Your goal guarantee safe auditable and transparent platform evolution across all environments Performance Reliability Optimization
- Continuously monitor and optimize Kubernetes cluster performance scalability and cost efficiency
- Contribute to reliability metrics and proactive incident prevention Cross-team Collaboration
- Work closely with application teams platform engineers and architects to ensure operational excellence and continuous improvement
- Documentation Knowledge Sharing
- Write and maintain high-quality technical documentation troubleshooting guides and platform knowledge bases
- Contribute to internal training and technical enablement sessions Technology Watch
- Stay up to date with Kubernetes releases CNCF ecosystem tools and GKE innovations
- Recommend improvements and help drive the platform roadmap evolution Professional Technical Skills
- Certification Certified Kubernetes Administrator CKA required CKAD or CKS certifications are a plus Kubernetes Expertise
- 3 years of hands-on experience managing and supporting Kubernetes clusters in production preferably GKE
- Solid understanding of Kubernetes internals controlling plane components scheduling networking and security Cloud Infrastructure
- Strong knowledge of Google Cloud Platform GCP IAM Cloud Logging Monitoring and Networking Automation Git Ops
- Experience with ArgoCD and Git Ops-based workflows
- Familiarity with CI CD tools like Git Lab CI CD plus experience with or automation Golang if possible but not mandatory Observability Reliability
- Experience with observability tools like Dynatrace Change Management Governance
- Understanding of ITIL or internal change management best practices
- Experience coordinating platform upgrades patch management and rollout strategies




- Security Compliance
- Knowledge of RBAC Kyverno network policies and secret management Additional Information
- Master s degree in computer science or equivalent experience
- 3 years as a Kubernetes Engineer SRE or Platform Support Engineer
- Analytical mindset and passion for solving complex platform issues
- Excellent communication teamwork and documentation skills
- Proactive rigorous and focused on reliability automation and user satisfaction 15 years full time education About Accenture Accenture is a leading global qualified services company that helps the world s leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen services creating tangible value at speed and scale We are a talent- and innovation-led company with approximately 791 000 people serving clients in more than 120 countries Technology is at the core of change today and we are one of the world s leaders in helping drive that change with strong ecosystem relationships We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability Our broad range of services solutions and assets across Strategy Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships We measure our success by the 360 value we create for our clients each other our shareholders partners and communities Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Infra Tech Support Practitioner (Bhubaneswar)
🏢 Accenture
📍 Bhubaneswar