Job Description

Are you passionate about unifying intregation and real time licencing
Do you want to fix data and inconsistency in SAM intregation

Ready to enhance an existing service now ecosystem by improving accuracy and operational effeciency

We are looking for a detail-oriented and technically proficient Service Now Platform Support Consultant with a robust focus on Software Asset Management (SAM) integrations. The ideal candidate will be responsible for developing, maintaining, and optimizing SAM tool integrations within the Service Now platform, ensuring accurate data flow, license compliance, and operational efficiency

Key Responsiblities :

- Lead design, configuration, and deployment of Service Now modules, aligning with best practices and leveraging out-of-the-box capabilities.
- Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.
- Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.
- Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.
- Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.
- Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.
- Handle access provisioning for SAM modules and resolve related incidents.

Job Requirements





- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven expertise with Service Now ITAM, specifically SAM Pro; CSA certifications are a plus
- Experience with Normalization Data Services configuration.
- Knowledge of Software and Hardware Asset Management lifecycle.
- Familiarity with Procurement and Contract Management.
- Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with Service Now.
- Experience with Service Now Discovery, CMDB, and normalization processes.
- Proficiency in Java Script, Angular, HTML/CSS, and Jelly.

Company description

Software One and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology.
At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here.

Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

📌 Consultant - IT Portfolio Management (Gurugram)
🏢 SoftwareONE
📍 Gurugram