Job Description – Associate | International Customer Support (Chat)

Company: WNS, Part of Capgemini

About WNS

WNS, part of Capgemini, is a global Business Process Management (BPM) company that delivers digitally led business transformation and operational excellence to clients across multiple industries. With a strong focus on innovation, customer experience, and technology-driven solutions, WNS offers employees opportunities to build rewarding careers in a dynamic and inclusive work setting.

Position Details

- Job Title: Associate – International Customer Support (Chat)
- Location: Phursungi, Pune
- Process: International Customer Support – Chat
- Experience: Minimum 1 year of experience in an International Chat Support process
- Education: Graduation is mandatory
- Shift: Rotational Shifts
- Weekly Offs: 2 Rotational Offs

Job Summary

We are looking for a Customer Support Associate to join our International Chat Support team. The ideal candidate should possess excellent written communication skills, a customer-centric approach, and prior experience handling international customer interactions via chat.

The role requires flexibility to work in rotational shifts and rotational weekly offs.

Key Responsibilities

- Respond to customer queries through chat in a timely, professional, and empathetic manner.




- Resolve customer concerns by providing accurate information and appropriate solutions.
- Deliver a high-quality customer experience while meeting defined service standards.
- Accurately document customer interactions and follow established processes.
- Achieve productivity, quality, and customer satisfaction targets.
- Collaborate with internal teams to ensure prompt issue resolution.

Required Skills & Qualifications

- Graduate in any discipline (Mandatory).
- Minimum 1 year of experience in an International Chat Support process.
- Excellent written English communication skills.
- Strong typing speed and attention to detail.
- Good analytical and problem-solving abilities.
- Customer-focused with the ability to handle multiple chats efficiently.
- Willingness to work in rotational shifts and rotational weekly offs.

Why Join WNS?

- Be part of a global organization backed by Capgemini.
- Work in a collaborative and inclusive environment.
- Opportunities for learning, career growth, and internal mobility.
- Gain exposure to global clients and international customer support operations.

How to Apply

Click on the link below to Register and Apply for the Job.

https://smrtr.io/zG5Py

📌 Customer Service Representative (Pune)
🏢 WNS
📍 Pune